Returns & Refunds
At Kyra Collections, we want you to shop with complete confidence. If you're not entirely satisfied with your purchase, we're here to help.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all purchases. You have 30 days from the delivery date to request a return or refund.
To be eligible for a return:
- The item must be unused and in the same condition in which you received it
- The item must be in its original packaging
- Proof of purchase is required
Once your return is approved and received, we will issue a refund to your original payment method.
Defective or Damaged Items
If your order arrives defective, damaged, or with a fault, you are entitled to a replacement or a full refund.
Contact us within 30 days of receiving your item, including:
- Your order number
- A description of the issue
- Photos of the defective item (if possible)
We will review your request and arrange a replacement or refund as quickly as possible, at no extra cost.
Refund Process
After we receive and inspect your return:
- Approved refunds will be processed within 5 to 10 business days
- Refunds are issued to your original payment method
- Processing time may vary depending on your bank or payment provider
Non-Refundable Items
Some items may not be eligible for return, including:
- Gift cards
- Final sale items
- Personalized or made-to-order products
Contact Us
To start a return or report a defective item, contact us:
Kyra Collections
Website: kyracollections.com
Email: contact@kyracollections.com